For people in the US having Chapters is no big deal — you’re used to having that kind of nice shopping experience, but here in Canada it’s a bit different. For the most part, shopping in Canada sucks. The retailers treat you like crap and they don’t expect you to hang around their store. Chapters book store approaches things totally different.
When you go to Chapters you can grab a cup of coffee from Starbucks (the only one in Nova Scotia), pick up a book or magazine and sit in a nice comfy chair. The best part is they encourage you to do all of this.
No wonder Canadian retailers don’t want the competition: they know they can’t compete!
I went to Chapters this afternoon for the first time in quite a while. The place was absolutely packed. From the coffee shop and lounge chairs to people buying books, everyone seemed content.
February 14th, 2005 at 9:43 pm
Their website is getting better too.